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13
GUARANTEE
Troubleshooting
GB
GUARANTEE
Thank you for buying this Product. We hope that you enjoy using it.
The term "Product" means the PLAYSTATION®3 computer entertainment system
("the PS3™ system") and any official PLAYSTATION®3 peripherals supplied in
the box with the PS3™ system. The system software pre-installed in the PS3™
system or subsequently provided via updates or upgrade releases is licensed to you,
not sold, and is for use only as part of the PS3™ system. The terms of such system
software licence are at http//www.scei.co.jp/ps3-eula.
This Guarantee does not cover your data, any separate software or PlayStation®
games whether or not packaged or included with the Product, or any PlayStation®
accessories or peripheral devices that are not manufactured by or for SCEE.
This Guarantee is given to you, the first user of the Product. It is personal to you and
cannot be used by anyone else.
Sony Computer Entertainment Europe Ltd ("SCEE") guarantees that this Product is
free from defects in materials and workmanship that result in Product failure during
normal usage in accordance with the terms set out in below and will, for a period of
1 (one) year from the date of original purchase, repair or (at SCEE's option) replace
any component part of this Product, free of charge, where it is faulty due to defective
materials or workmanship. Replacement will be with a new or refurbished
component or unit, at SCEE's option, which is guaranteed for the remainder of the
original Guarantee Period.
This Guarantee is in addition to your statutory consumer rights (under applicable
law) and does not affect them in any way.
This Guarantee is given to you as first user by Sony Computer Entertainment Europe
Ltd of 10 Great Marlborough Street, London, W1F 7LP, United Kingdom.
IMPORTANT
GUARANTEE
1. If you need to claim under this Guarantee, please call your local Customer Service
helpline (listed in the PLAYSTATION®3 software manuals) for return instructions.
2. This Guarantee is only valid:
i. in Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands,
Portugal, Spain and Switzerland; and
ii. when the original sales receipt or invoice or other proof of purchase (indicating the
date of purchase and retailer's name) is presented together with the defective
Product within the Guarantee period (and has not been altered or defaced since the
date of original purchase); and
iii. when the Guarantee seal and the serial number on the Product have not been
damaged, altered, defaced or removed.
3. SCEE may elect at its option to repair or replace the Product with a new or refurbished
component or unit.
4. Repair or replacement will involve installation of the latest software or firmware
updates for the Product.
5. When arranging for warranty service under this Guarantee, our Customer Service
helpline will discuss with you whether you should leave the hard disk drive ("HDD")
included in the PS3™ system on purchase inside the PS3™ system, or remove and
retain the HDD prior to the return of the system for warranty service.
6. If the PS3™ system is returned with the HDD for warranty service, repair or
replacement of the Product will involve reformatting of the HDD. This is the quickest
form of warranty service we can offer.
7. If the PS3™ system is returned without the HDD for warranty service, we will where
possible ensure the repaired or replaced unit has the same unique internal identification
as the returned PS3™ system. Please note this form of warranty service will take
longer than the service described in the previous paragraph. If for any reason we are
unable to rewrite the original system ID and you wish to receive warranty service, you
will need to reformat your HDD before you are able to use it with your repaired or
replaced PS3™ system.
8. You understand and agree that reformatting of the HDD will result in loss of your
stored data, files or software. To avoid loss or erasure of any software, data or files you
may have stored on the hard disk and which you consider private or confidential or
which you wish to retain, before submitting the Product for guarantee service you
should where possible back these up and remove them. Clearing your
PLAYSTATION
®Network password is helpful to protect your information.
9. You understand that this Guarantee does not cover stored data and you agree that
SCEE is not liable to you for any loss or corruption of your data, files or software
resulting from repair or replacement of the Product under this Guarantee.
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